Occasionally, suppliers may report they have not received an invitation to register to Canopy.
In this article, you will learn how to troubleshoot this problem.
If the supplier has not received their invitation email
Please check the following:
The Request Form has been approved by the 'Request Approver' and the invitation has been sent
- The status of the supplier should be 'Invited Not Responded' or 'Invited'.
- If the status is 'Requested' then ask the 'Request Approver' to approve the supplier request.
- See our user guide: How to complete Request Approval.
The spelling of the email address is correct in the Contact Email Address field of the Request Form
- If the email address is misspelled, edit the email and resend the supplier invitation.
- See our user guide: How to resend a suppliers invitation
The email has not gone into the supplier's junk or spam folder
- Ask the supplier to check their junk or spam folder.
The supplier's IT Department is not blocking emails from outside of the organisation
- Ask the supplier to whitelist your Canopy domain.
If the steps above have not helped
- Ask the supplier to access the main Canopy log-in page.
- Ask the supplier to enter the email address to which they were invited
- For instructions on how the supplier can create and reset their password, please click here.