As the supplier, it is important that you make sure you are receiving notifications about your profile on Canopy, so that you can respond when issues arise or you have outstanding actions that need to be addressed.
Notifications come in the form of emails to an email address entered on the Supplier Profile.
Please check the correct email is listed to receive these notifications, and that you change it whenever necessary.
In this article you will learn:
What notifications suppliers receive from Canopy
Who receives the notification emails
Changing the supplier notification email
What notifications suppliers receive from Canopy
Suppliers may receive email notifications from Canopy when they have something to do. These notifications will include the following:
- Initial supplier invitation, inviting the Supplier Profile Admin to Canopy and asking them to log in for the first time
- Confirmation messages upon Submission, informing the supplier that the Supplier Profile has been successfully submitted for approval
- Information requests from Approvers, whereby the Approver is challenging one of the answers and asking for additional information to be shared
- Approval confirmation, informing the supplier that they have been approved by the customer and their profile has been published on Canopy
- Rejection notification, informing the supplier that their application has been rejected by the customer
- Compliance warnings, informing the supplier that critical documents are nearing expiry or have expired, and that they have now fallen Non-Compliant on Canopy. Non-Compliant suppliers are delisted from ERP and will not be available for new Purchase Orders and potentially invoice payments
It is vitally important that you keep your Supplier Profile up to date, so that you can get paid, be invited for further work, and be presented to the customer as an authorised supplier.
Who receives the notification emails
Notification emails to the supplier are sent to the email address listed in the Notification Email section on the Supplier Profile.
Notifications can only be sent to a single email address.
Changing the supplier notification email
The notification email can be changed by the supplier themselves, an Admin user, or any Approver users. To change the notification email:
- As a user internal to the customer: Select the supplier and select the Supplier Data dashboard on the Supplier Profile
- As a supplier user: Log into your profile
- Select the Contact & Account Information tab on the left
- Navigate to the Notification Email section
- Internal Users Only: Select the Submitted view on the left hand side, and select the pencil icon to edit the email address
- Change the email address as appropriate
- Internal Users Only: You will need to republish the profile by selecting the Review tab at the bottom left, and selecting Publish (you may choose the option to not notify the supplier)
- Supplier Users Only: You will need to resubmit the profile by selecting the Submit Registration tab at the bottom left, and selecting Re-Submit Registration (if there are other outstanding items on the profile, you will need to complete these first)