How to delete, reject or suspend a supplier

From time to time, it may be necessary to remove suppliers from Canopy. There are three ways in which a supplier can be removed from the system:

Deleted
Rejected
Suspended

In this article you will learn:

What is the difference between Delete, Reject, and Suspend?

How to un-delete, un-reject or un-suspend a supplier

What is the difference between Delete, Reject, and Suspend?

There are three ways in which a supplier record may be removed from Canopy. The table below provides a description of how to use them.

	Description	Examples of when to use	Profile visibility
Suspend	Suspension is a temporary measure used to remove Published suppliers from the pool of available suppliers to trade with	Contract or SOW has come to an end Supplier has breached compliance and is awaiting review Category management initiative to improve supplier concentration Temporary hold on additional spend	Visible to all users
Reject	Rejection is a permanent measure whereby a conscious decision is being made when assessing the supplier that they should be rejected	New supplier request is rejected Supplier is rejected as part of the approval process Supplier falls non-compliant, updates their information, but has been rejected on re-approval	Visible to all users
Delete	Deletion is a permanent measure, whereby the supplier record will be deleted from the system	Supplier record created in error Test supplier that should be removed Supplier is being permanently removed from the supply chain	Only visible to Admin users

To delete, reject, or suspend a supplier, please follow these steps:

Select the supplier
On the Supplier Profile, navigate to the Actions dashboard
Refer to the relevant pane: Suspend, Reject or Delete
Select the Reason for suspension/rejection/deletion from the dropdown. This is an important piece of information, as it helps users to understand why this action was taken.
Click the Suspend/Reject/Delete button on the right hand side
The supplier has now been suspended/rejected/deleted

The Supplier Status will change to reflect the action you have just taken. In addition, the Compliance Indicator will show the supplier as Non-Compliant, which means they are unavailable for trade.

All email notifications to both the supplier and Business Users associated with the supplier will be switched off.

How to un-delete, un-reject or un-suspend a supplier

You may reverse the decision to delete, reject or suspend a supplier at any time. To do this, please follow these steps:

Select the supplier
On the Supplier Profile, navigate to the Actions dashboard
Refer to the relevant pane: Suspend, Reject or Delete
Click the Unsuspend/Unreject/Undelete button on the right hand side
The supplier record has now been reactivated

The Supplier Status will revert back to the status they were in when they were originally deleted/rejected/suspended. If the supplier was mid-onboarding, they will drop back into the workflow where they left off.

All email notifications to both the supplier and Business Users associated with the supplier will be reactivated.