There are two sets of users on Canopy:
- Internal users, who are internal to the customer organisation and need access to information about your supply chain;
- Supplier users, who are responsible for maintaining the information on their Supplier Profile.
These two sets of users are managed in different places on Canopy. This article will explain how to suspend both of these types of user.
In this article you will learn:
How to suspend an Internal User
How to suspend a Supplier User
How to suspend an Internal User
Follow these steps to suspend an existing user on Canopy who is internal to the customer organisation:
- Select Users from the top menu bar
- On the user management page, search for the user by using any of the search criteria, as follows:
- Email address
- First Name
- Last Name
- User Roles
- The list of users matching your search criteria will appear under Results at the bottom of the page
- Select the user whose permissions you wish to change. The User Details will appear, including the user's unique ID.
- To suspend the user, simply click the Suspend User button at the top right of the page.
- Click the Save Changes button in the top right
The user will be immediately suspended.
Please note, if you have enabled access to Canopy via Single Sign-On (SSO), the user will continue to have access as a Standard User until their SSO credentials have been suspended by your IT team.
How to suspend a Supplier User
Managing Supplier Profile Admin users is done from within the Supplier Profile.
To learn more about Supplier Profile Admins, please click here.
Canopy requires at least 1 Supplier Profile Admin user to be named on each Supplier Profile, regardless of whether the supplier is being managed by the supplier or internally. This means that in order to suspend a Supplier Profile Admin user, you must first add a replacement.
To do this, follow the steps set out in this article about adding new supplier users to a Supplier Profile.