The supplier's record is always available to the supplier if they need to add or edit information. The only occasion when this is not possible is when their profile is being approved.
In this article you will learn:
How suppliers can edit their profile
Supplier notifications about expiring documents
How suppliers can edit their profile
Any Supplier Admin user may log into their profile and edit information for resubmission. This may be necessary when the supplier needs to:
- Update their banking information
- Change their contact details
- Upload a new insurance or certificate
- Keep the Supplier Notification Email address up to date
As a supplier, please follows the instructions in this article to update the information on your profile.
Please do not forget to Resubmit your profile for review once you have completed your edits.
The Supplier Profile will go back through re-approval by the customer teams, before being republished. The supplier will be notified of the process of the re-approval by email.
Supplier notifications about expiring documents
As part of the compliance assessment of every supplier, the customer will have defined a set of expiry dates and documents that need to remain up to date in order for the supplier to remain within their thresholds of compliance.
Canopy will inform suppliers by email as one of these critical dates or documents is approaching expiry. These emails will be sent to the Supplier Notification Email. For information on how to update the Supplier Notification Email, please click here.
As a supplier, if you receive one of these email, please respond as soon as possible. If you do not keep your documents up to date, you risk falling Non-Compliant, which will make you unavailable to continue trading with your customer.
To update your documents, please follows these instructions.