If a supplier hasn't received the invitation email to Canopy, it is best practice to check the following:
- The Request Form has been approved by the 'Request Approver' and the invitation has been sent.
- The spelling of the email address is correct in the 'Contact Email Address' field of the Request Form:
- The email has not gone into the supplier's junk or spam folder.
- The supplier's IT Department isn't blocking emails from outside of the organisation.
If the above has been checked, and the supplier is still unable to receive the invite, we recommend sending the supplier the URL to the Canopy system, and asking them to log in via the 'Forgot Login Details' route to create their password. For instructions on how the supplier can create their password, please click here.