General FAQs
- What should the supplier do if the information on their profile is incorrect?
- What questions trigger Non-Compliance?
- How will Canopy prevent duplicating supplier records?
- Can a single person at the supplier company manage multiple supplier profiles?
- What is the difference between mandatory and non-mandatory questions?
Login & Invite FAQs
Profile FAQs
- How do I add information to a supplier's profile?
- How can a supplier save the data, without submitting the profile?
- Why is the supplier unable to submit their profile?
- Why are some of the fields on the Supplier Profile hidden?
- Why can't I see the supplier's bank details?
- Why can't I edit the supplier's bank details?
Approval FAQs
- Who has permission to approve suppliers?
- Why are fields showing as Requiring Approval, but cannot be approved?
- Why am I blocked from publishing a supplier profile in Canopy?
- Why is the supplier still in my Worklist when I have completed all my approvals?
- What should I do if I am an approver, but can't approve a Supplier Profile?